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Grades Explained

All of our used and refurbished devices go through an extensive 32-point test prior to being listed on our website. We check everything from whether the device is blocked, reported as lost or stolen, or locked to an iCloud/Google Account, through to functionalities such as the Wi-Fi, battery capacity and camera. We clean and factory reset each device ready for sale, and bundle it with a brand new stock box and USB cable (original retail boxes, chargers and other accessories sold separately). You can rest assured each device is fully functional and well presented, regardless of its cosmetic condition. All of our smartphones and tablets are covered by a 30 day money back guarantee and 180 day warranty as standard.

The cosmetic appearance of each device is graded on a 4-point scale:

Grade A+ devices:

  • Are in full working order
  • Have a perfect/near-perfect display with no noticeable scratches
  • Have minimal cosmetic wear, if any, on the housing
  • Are in superb condition overall (9.5 to 10 out of 10)

Grade A devices:

  • Are in full working order
  • Have light, isolated cosmetic wear on the front, rear or sides
  • For example, a few light scratches or marks
  • Are in excellent condition overall (8.5 to 9.5 out of 10) 

Grade B devices: 

  • Are in full working order
  • Have moderate cosmetic wear on the front, rear or sides
  • For example, some moderate scratches, scuffs or marks
  • Are in good/very good condition overall (7.5 to 8.5 out of 10) 

Grade C devices:

  • Are in full working order
  • May show heavy cosmetic wear e.g. scratches, scuffs, dents or marks
  • May have minor imperfections on the display. iPads may be engraved.
  • Are in acceptable condition overall (6.5 to 7.5 out of 10)